Truework Selects Coalfire's Compliance Essentials to Automate and Enhance its Security & Trust Program

•  Ensuring Trust and Compliance: Operating in a highly regulated space, Truework as a Consumer Reporting Agency must be able to demonstrate a broad compliance and regulatory commitment to be successful in building trust with institutional customers such as mortgage lenders, banks and credit issuers. By embracing a broad compliance and regulatory burden, Truework is able to reduce risk, enhance trust, and reinforce the safety, security and reliability of Trueworks platform.
   
• Handling Sensitive, Regulated Consumer Data: Truework processes, stores and transmits sensitive consumer data as its central offering in validation of income and employment, making data protection, and the programs surrounding it of the highest priority. 
   
• Efficient Resource Management: As a new business, operating with limited resources, Truework needed to balance cost and efficiency without sacrificing an effective and demonstratable compliance program.
   
• Manual Processes: Before partnering with Coalfire®, Truework relied on manual processes, spread across multiple organizations and stakeholders for evidence collection and audit preparation, which were time-consuming, prone to errors and limited operational velocity during audit periods.

After working with several point solution providers and evaluating some of the newer 'compliance-in-a-box' solutions, Truework recognized the importance of having a strategic partner to drive its long-term compliance success. Coalfire was recommended internally by someone who had worked with them previously and was then evaluated as a potential partner to meet Truework’s unique compliance needs.

After speaking with Coalfire’s ISO 27001 and SOC 2 teams, it was clear that their offering would be tailored to meet Trueworks requirements. It was as a growing business, while bolstering their compliance knowledge and strengthening the compliance program as a whole through meaningful feedback, engaging communication and great customer support. The partnership with Coalfire kicked off with a SOC 2 Type 1 report in 2019 which was then expanded with an ISO 27001 certification in 2022. The newest addition of the Coalfire Compliance Essentials platform marked a significant turning point, enabling Truework to embrace automations for evidence collection and step into a continuous compliance process. This marked a meaningful step forward in Trueworks governance capabilities and compliance management programs.

Not only was Truework able to coordinate compliance activities across multiple SOC 2 Trust Services Criteria and ISO 27001:2013, but the business was also able to effectively leverage the value of Coalfire’s expertise and industry knowledge that is available through its Compliance Essentials Platform. With access to over 75 frameworks and an archive of audit trails, Truework was able to deliver its compliance commitments more efficiently and seamlessly while adding new frameworks and capabilities in support of the business. 

By leveraging Coalfire’s Compliance Essentials Platform, Truework didn’t just improve efficiency—it transformed how it approached compliance. With Compliance Essentials automation functionality, Truework was able to automate compliance checks, providing continuous compliance monitoring, while upscaling governance. Compliance Essentials helped to streamline evidence collection and the heavy lift of audit preparation, integrating with Truework’s existing tools and eliminating the need for manual data entry and evidence mapping, significantly reducing costs and resource use.

“Most GRC tools take six months to become operational in any client setting and require manual control mapping through spreadsheets. Coalfire Compliance Essentials eliminates much of this redundancy. All evidence mappings are exported in advance, aligning with SOC, ISO, and other frameworks, providing our team with complete visibility into ongoing compliance efforts. That’s a big win for our team.”

- Jane Yu, Sr. Risk and Compliance Analyst, Truework

Truework’s partnership with Coalfire led to transformative outcomes that strengthened its compliance capabilities, built deeper trust with customers, and positioned the company for broader scale and revenue growth.

• Greater Operational Efficiencies: The automations provided by the Coalfire Compliance Essentials platform reduced the time spent on evidence collection by at least one week per audit cycle, leading to improved audit readiness, as well as enabling completion of audits sooner than the previous cycles. This allowed Truework to focus more time and resourcing on strategic initiatives to drive the business forward.
   
• Elevated Trust and Assurance: The ability to provide customers with detailed and reliable compliance reporting and certifications amplified Truework’s reputation as a safe, secure and trustworthy platform.
   
• Scalability and Resource Optimization: Truework expanded its compliance frameworks efficiently, adding three new frameworks with minimal impacts to existing staff and external consulting hours, which allowed Truework to accelerate into new markets and opportunities.
   
• Reduced Manual Effort and Revenue Impact: The reduction in manual processes led to significant time savings and reduced the likelihood of errors in compliance reporting. The robust compliance frameworks facilitated by Coalfire helped Truework secure new deals and retain existing customers, directly contributing to revenue growth.

“Since we deal with highly sensitive data, demonstrating to our customers and prospects that we are a trustworthy and secure platform is of the utmost importance to us. I was hesitant to adopt a fully automated platform that does everything and to choose a random third-party auditor who simply checks boxes. We wanted to work with a strategic partner like Coalfire, who provides a culture of security and runs compliance programs that are well recognized and respected within the industry."

- Patrick Albert, Vice President, Security and Trust, Truework

Truework’s partnership with Coalfire exemplifies how leveraging specialized compliance automation tools and expertise can not only enhance security but also drive operational efficiencies. By automating key processes and ensuring consistent, high-quality compliance management, Truework strengthened its internal capabilities and gained a competitive edge in a demanding market.

Looking ahead, Truework plans to expand its compliance program by adding new frameworks and leveraging Coalfire’s suite of solutions, such as expanded risk management and advanced automations. 

This ongoing collaboration ensures that data protection and compliance remain at the forefront of Trueworks operations, reinforcing its position as a trusted leader in the verification of income and employment space.